Sanofi employee experience journey
Sanofi employee experience journey
The challenge
Sanofi's employee digital ecosystem had grown into a fragmented experience, making everyday tasks inconsistent and difficult for employees worldwide.
- Fragmented tools and workflows.
- Inconsistent employee experience.
- Low visibility and usability.
- Different needs and flows per country.
The solution
Research insights were translated into clear product opportunities to create a more connected and user-centred Employee Experience Journey.
- Conducted qualitative user research.
- Mapped the Employee Experience Journey.
- Identified key pain points and opportunities.
- Delivered Employee Journey Hub app.
Project Goals
User experience
Create a more intuitive and connected Employee Experience Journey.
Business impact
Provide research-driven insights to support product strategy.
Value increment
Help Sanofi employees navigate digital tools with confidence and support.
Process
Following a user-centred design approach, the project combined research, analysis and journey mapping to uncover pain points and opportunities across the employee experience.
- Audited the existing digital ecosystem.
- Conducted 18 user interviews worldwide.
- Built the Employee Experience Journey.
- Synthesised research findings.
- Prioritised product opportunities and present it to stakeholders.
- Build the Employee Journey Hub app.
Solution
Next steps
The research laid the foundation for future product improvements and continuous validation with employees.
- Validate concepts through usability testing.
- Prototype high-impact improvements.
- Prioritise initiatives in the product roadmap.
- Measure adoption and iterate based on feedback.
Learnings
User experience
Employees value unified, consistent experiences over more features.
Business impact
Research is most valuable when it drives product decisions.
Value increment
Journey mapping helped align teams and countries around user needs.
Outcomes
User experience
By exploring the hub, you'll discover the complete Employee Experience Journey, including key pain points, their impact on employees, and the product opportunities we identified to improve the overall experience.